Callminer
APRIL 20, 2018
Change isn’t necessarily bad, but it certainly is confusing when you have to cut through the noise and determine which best practices and trends will launch your contact center ahead of the competition. This post will help you zero-in on those technologies and best practices proven to produce results.
Education Services Group
JUNE 21, 2018
In fact, it’s also a solid place to start answering the question of what is customer journey mapping. However, so many businesses rely on reactive measures —when the actual goal should be identifying customer journey mapping tools and proactively defining what success looks like to customers at each stage of the customer lifecycle.
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Totango
AUGUST 23, 2022
Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy.
COPC
NOVEMBER 5, 2021
These updated contracts reflect the insights and best practices that emerged since the start of the pandemic. Best practices of a competitive sourcing process include: Learning the advantages of selecting the right pricing models. has seen our client’s experience. Designing the appropriate business requirements.
Education Services Group
MAY 11, 2018
vCSMs provide the critical human touch that augments tech touch and bottom-tier neglect described in our blog post, 3 Customer Success Best Practices to Scale People & Automation. If you’ve been following our white papers, you know we believe most companies follow the 80/20 Rule. A more agile business model.
Education Services Group
APRIL 25, 2021
But once you’ve leveled up, it’s critical to ensure your CSMs have a plan of action to follow based on advanced analytical insights, customer segmentation, and customer journey maps. I could write an entire white paper on Customer Success monetization. CS Monetization and Funding. In fact, I have.
Education Services Group
MAY 25, 2018
Skipping the development of a customer journey map. Not introducing ES into every stage of the customer journey. We see a lot of CS teams stall out in its integration, and worse yet, they go back to their old ineffective ways. 5 PITFALLS TO AVOID WHEN INTEGRATING EDUCATION SERVICES INTO CUSTOMER SUCCESS STRATEGIES.
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