Best practices Journey mapping SaaS White Paper 
Totango
AUGUST 23, 2022
B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. White papers.
Education Services Group
MAY 11, 2018
vCSMs provide the critical human touch that augments tech touch and bottom-tier neglect described in our blog post, 3 Customer Success Best Practices to Scale People & Automation. If you’ve been following our white papers, you know we believe most companies follow the 80/20 Rule. A more agile business model.
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