NobelBiz

MAY 9, 2023

Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. However, there are a few general best practices that will increase the likelihood of a successful auto-dialer campaign. Optimize Call Scheduling A.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Expivia

JULY 21, 2021

A lot of call centers already use multichannel ways to communicate with customers. What’s the difference between multichannel and omnichannel support in a contact center? Multichannel support means that you’re connecting with customers through phone calls, emails, text messages, or online chat. Gamification.

Best practices 52

Best practices Call Center Technology Interactive Voice Response 52

NobelBiz

AUGUST 28, 2023

Multichannel Maze According to CustomerThink , a noteworthy 40% of organizations are cranking up the dial on self-service IVR software, making it crystal clear that omnichannel self-service is taking pole position in the call center’s roadmap to the future. Navigating the multichannel maze is a classic contact center challenge.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

VocalCom

JULY 3, 2017

Offer peer training and gamification. In addition, top-performing agents may share their best practices with peers. Gamification can also be a fun way to encourage healthy competition during training practices.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Scripts CRM Contact Center 52

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Paul has received a number of awards for customer service excellence including ‘best practice in manufacturing’ from the Victorian Government. Luke Jamieson | Head of Service Centre at First State Super. KEYNOTE SPEAKER BRISBANE 18 TH SEPTEMBER 2018.

Transportation 40

Transportation Government Multichannel Consulting 40

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. Agents can discuss their strengths and weaknesses and share their best practices with one another, creating a team spirit while driving brand success. Encourage healthy competition.

Sales 48

Sales Scripts Contact center software Gamification 48