CSM Magazine

AUGUST 31, 2023

At times, a customer’s problem may require further escalation to a higher authority, and in such cases, it is important for the customer to be informed about the status of their issue. This can help reduce wait times and improve call resolution times.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. Let’s dive into some best practices for interpreting and utilizing survey insights.

Surveys 83

Surveys Feedback Banking Best practices 83

JustCall

MARCH 9, 2023

This also includes creating an in-depth knowledge hub full of how-to tutorials, guides, and ebooks with best practices and company policies clearly outlined. A mere 5% increase in customer retention can boost profits by more than 25%! What are the benefits and reasons why customer service is important?

Customer Service 40

Customer Service Customer retention Upselling Advertising 40

JivoChat

MARCH 15, 2021

In this article, we’ll go over: What omnichannel customer service is. Omnichannel vs. multichannel customer service. The benefits of omnichannel customer service. Omnichannel service best practices. What is Omnichannel Customer Service? Benefits of Omnichannel Customer Service. Break down silos.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

Netomi

FEBRUARY 21, 2024

Post-departure, they assist in gathering feedback, managing follow-ups, and maintaining engagement, which is vital for customer retention. The airline achieved an impressive 87% resolution rate of customer issues with no human intervention. In what ways do chatbots improve the customer experience in real-time interactions?

Chatbots 40

Chatbots Upselling Feedback Personalization 40

Callminer

SEPTEMBER 14, 2020

In a call center where teams focus on first call resolution, there is no reason for customer satisfaction to fall below 100% percent. A business analyst can measure things like wait times, behind-the-scenes troubleshooting and problem resolution rates and adjust call center strategy accordingly. Allan Borch. allan_borch.

Call Center 182

Call Center Analytics First call resolution Metrics 182

JivoChat

AUGUST 18, 2021

Businesses that seek to improve customer experience (CX) are poised for success. This kind of customer-centric mentality can drive new business, boost customer retention rates, and create new benchmarks for goals. Customer experience comes into play along each step of the customer journey.

Customer Experience 52

Customer Experience Chatbots Customer retention Feedback 52