Education Services Group

OCTOBER 15, 2020

Finally, a metric that tackles and mathematically pins down the complexity of actual product usage! What I saw throughout the day was something I have not seen in previous online seminars. Breadth, depth, and frequency represent the trifecta of PES, and the way Pendo Founder and CEO Todd Olson broke it down simply made sense.

Best practices 105

Best practices industry standards Customer centricity Sales 105

Totango

JANUARY 23, 2020

Here are seven of the best ways to reduce churn : Track Customer Behavior. Constantly tracking customer behavior is an effective way to gauge their satisfaction. Consider how you will proactively engage a customer when these changes occur. Will you stage additional training seminars or make new information available?

Enterprise 107

Enterprise B2B Management Best practices 107

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members.

Upselling 19

Upselling Coaching Best practices Consulting 19

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In 2014, Ian officially became a Certified Customer Experience Professional. Customer Service Leaders: Martha Brooke.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Totango

SEPTEMBER 1, 2020

If the decision to renew is linked to the customer experience, then you can predict churn by accurately following and working to improve that experience. The following list of best practices can help you identify potential churn in time to do something about it. Ensure Customers See Value. Closely Follow Product Usage.

Enterprise 107

Enterprise Construction Customer retention Metrics 107