C3Centricity

OCTOBER 22, 2018

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. CEX #CRM #CustomerService Click To Tweet. Customer #CEX #CRM Click To Tweet. BigData #CEX #CRM Click To Tweet.

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

Serenova

MARCH 23, 2020

Agents log into the CxEngage toolbar, access via a CRM or dial in on a mobile phone to begin taking calls immediately. A 1,000-plus remote agent contact center for a leading healthcare provider currently using legacy, on-premises technology.

Contact Center 80

Contact Center contact center workforce Government Healthcare 80

Clarabridge

OCTOBER 12, 2016

Not only can healthcare be expensive for the customer, but many customers don’t have a pleasant experience with their health insurance provider. Clarabridge recently hosted a webinar with Paul Long, VP of Enterprise Customer Experience at UnitedHealth Group. One such company is UnitedHealth Group (UHG).

Healthcare 49

Healthcare Customer centricity Metrics CRM 49

REVE Chat Blog

APRIL 29, 2020

An appointment booking is something that’s a requirement for B2B businesses, hospitals, and healthcare who have a lot of meeting-related requests. Allowing customers to easily book appointments and notify them with reminders are simpler functions that most healthcare providers can easily adopt. Best practices to follow.

Chatbots 119

Chatbots Education Real estate Healthcare 119

Education Services Group

MARCH 31, 2022

Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar. I need the one that’s in healthcare, that’s using Salesforce, that has Chorus as their community, that right now has eight different other tech stacks, and it’s got to be a VP of Product from them. Missed the webinar?

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

NobelBiz

JUNE 26, 2023

It includes systems such as automatic call distributors (ACDs), computer telephony integration (CTI), interactive voice response (IVR), predictive dialers, and customer relationship management (CRM) systems. Example 3: Obsolete Customer Relationship Management (CRM) Tools CRM tools are vital for managing customer interactions and data.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

NICE inContact

NOVEMBER 8, 2019

Job one: Delight customers with immediate resolution because you can meet them in their channels of choice with faster service that’s always personalized with the CRM customer information right at hand. link to blog article to be published for October webinar with Swisslog “5 KPIs You Can Improve By Integrating Your Contact Center and CRM”].

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10