SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 1 Define Key or Strategic Accounts. Quarterly Business Reviews occurring regularly without adding value does not help the customer, and has waning participation interest.

Best practices 10

Best practices SaaS Accountability Management 10

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. If we’re not at peak SaaS, we’re probably close to it. Customer apathy and disillusionment will be the hairiest churn monsters to beat in 2019.” – Brooke Goodbary, Customer Success Consultant, www.Brooke.land.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

NOVEMBER 8, 2022

Role: Global Head of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Heimdal As a Global Head of Customer Success, you will lead a team of Customer Success Team Leads, and share value-based best practices across the team. Apply here: [link]. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. If we’re not at peak SaaS, we’re probably close to it. Customer apathy and disillusionment will be the hairiest churn monsters to beat in 2019.” – Brooke Goodbary, Customer Success Consultant, www.Brooke.land.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. To make the shift from reactive to proactive, SaaS companies need to evaluate their data to discover actionable insights into the customer base. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Analytics 52

Analytics Customer centricity Metrics Accountability 52