TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Magazine, Forbes, U.S. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

AUGUST 31, 2023

This can free up more time for agents to focus on resolving customer issues. Provide training and coaching: Regular training and coaching can help agents improve their skills and knowledge, which can help them handle calls more efficiently. This can help increase revenue and improve customer retention.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

Customer Guru

AUGUST 21, 2018

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. John is an “Ex-Disney Guy” and Customer Experience Coach. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Fonolo

JANUARY 14, 2020

Roy is one of the top influencers in the customer service and support industry and his research, whitepapers, customer experience blogs, and keynotes have garnered him an international reputation. . Despite her unorthodox beginnings, Marsha is a very well-known customer service consultant. Kate Nasser.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Education Services Group

OCTOBER 25, 2022

Chris Hicken (CH): The way that I would coach CS people to talk to their CFOs is to start by looking at the unit economics of the business. We just published a new magazine called Product Market Fit. Marley’s chapter is chapter number eight on Digital CS, and we had 40+ people from the community help write this magazine.

Marketing 52

Marketing Sales Customer centricity Accountability 52

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Engineering Upselling Marketing 0