TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. Jim Iyoob, Chief Customer Officer at Etech Global Services. Brian Cantor, Managing Director, Digital at Customer Management Practice.

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Customer Service Chief Customer Officer Contact Center Consulting 251

Education Services Group

JULY 21, 2022

Speakers: Star Hofer , Chief Customer Officer, Partnerstack , and Carlos Quezada , Head of Digital Services Strategy & Customer Success, Aruba. . And so, what that pilot looked like is we actually onboarded the partners on to our Customer Success automation platform.

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Journey mapping Chief Customer Officer SaaS Management 52

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. She has served as the Chief Customer Officer for major US brands such as Lands’ End, Coldwell Banker, Allstate, and Microsoft Corporations. Follow Sue on LinkedIn 7.

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Chief Customer Officer Consulting Consulting Customer centricity 52

ChurnZero

JANUARY 4, 2024

It’s an exciting time to be in customer success. New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. ” But how will customer success teams fare under the pressure?

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Chief Customer Officer SaaS Best practices Journey mapping 52

Amity

APRIL 7, 2017

Jeff Piper , Co-founder and Chief Customer Officer at SpringCM , demonstrates his team’s impact on new business by tracking the increase in advocacy and referrals. Your CSM team has a direct influence on overall customer satisfaction scores and number of reference-able clients. Register for the webinar!

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Chief Customer Officer Metrics Consulting Consulting 67

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

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SaaS Chief Customer Officer Best practices B2B 72

SmartKarrot

JUNE 10, 2020

Although this blog covers all aspects of customer success, it is mainly focused on churn reduction, revenue expansion and improving customer satisfaction. #3 3 Success Coaching. Practical CSM is a monthly newsletter which provides an ongoing measurement to how one is doing at every step of the Customer Success journey. #4

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Chief Customer Officer Coaching Customer centricity SaaS 10