ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. If you are looking for best practices to monitor remote agents’ performance, this blog is for you. This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo.

Best practices 224

Best practices Call Center Average Handle Time virtual call center 224

Talkdesk

JUNE 18, 2020

Below are three of the most commonly used techniques: Building emergency call flows for staff that aren’t fully trained: The fast pace of change during COVID-19 often requires employees to begin working quickly without the usual 4+ weeks of training and onboarding.

Management 63

Management Government Call flow Scripts 63

Robert Davis

NOVEMBER 10, 2018

Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. Press Release. ROSWELL, Ga. November 13, 2018 – Robert C. About TouchPoint One.

Contact Center 48

Contact Center Coaching Gamification Consulting 48

JustCall

MARCH 9, 2023

RingCentral RingCentral RingCentral is one of the best contact center software if you wish to inculcate best practices of contact center management. Contact Center Best Practices Contact center quality management software can only provide you with the toolkit you need to function well.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Certified Languages International

DECEMBER 8, 2019

An LSP that views your partnership as a true collaboration is who you want in your corner when it comes to CMS call center monitoring. Periodically review your call center’s internal processes, policies, and training protocols to make sure they’re up-to-date and reflect best practices.

Call Center 52

Call Center Scripts Education Call flow 52

Balto

FEBRUARY 6, 2023

It’s crucial to have direct experience of things like call flows, processes, and winning behavior. For agents, it’s an important change of perspective: they need to stay engaged and understand best practices in a way that’s coachable to other agents. Suddenly, their work has greater meaning and impact.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Callminer

OCTOBER 11, 2018

“The single most undervalued/overlooked call center metric which is not tracked by most contact centers is…”. Employee engagement. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers. I still feel like it can’t be valued enough.

Call Center 561

Call Center Metrics Contact Center Wait times 561