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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

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These 8 Technologies Are Transforming the Contact Center

DMG Consulting

Companies are striving to understand customer needs, engage Millennial customers and employees, increase the use of self-service tools, improve service quality while reducing costs, simplify operating environments, and reduce fraud, and they’re looking to vendors for help. Self-service. Customer journey analytics.

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How to Improve Digital Customer Experience in Banking

REVE Chat Blog

Chatbots in banking gives those who prefer self-service a way to talk to their bank as a person and to have a conversation, even when requesting information. In-app chatbots can access user account details and provide completely personalized information and help or even financial advice based on data. .

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Governing the ML lifecycle at scale, Part 1: A framework for architecting ML workloads using Amazon SageMaker

AWS Machine Learning

Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards. Data scientists create and share new features into the central feature store catalog for reuse.

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Accelerating AI/ML development at BMW Group with Amazon SageMaker Studio

AWS Machine Learning

With that, the need for data scientists and machine learning (ML) engineers has grown significantly. Data scientists and ML engineers require capable tooling and sufficient compute for their work. JuMa is now available to all data scientists, ML engineers, and data analysts at BMW Group.

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What’s All This Fuss About Composability?

ConvergeOne

The underlying technologies of composability include some combination of artificial intelligence (AI), machine learning, automation, container-based architecture, big data, analytics, low-code and no-code development, Agile/DevOps deployment, cloud delivery, and applications with open APIs (microservices).

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Call Center Reporting - A New Paradigm

Xaqt

Despite significant advancements in big data and open source tools, niche Contact Center Business Intelligence providers are still wed to their own proprietary tools leaving them saddled with technical debt and an inability to innovate from within. Together, we can develop best practices and sharable templates for the entire industry.