AWS Machine Learning

FEBRUARY 27, 2024

This was the perfect place to start for our prototype—not only would Axfood gain a new AI/ML platform, but we would also get a chance to benchmark our ML capabilities and learn from leading AWS experts. If discrepancies arise, a business logic within the postprocessing script assesses whether retraining the model is necessary.

Best practices 110

Best practices Engineering Scripts Analytics 110

Balto

SEPTEMBER 23, 2022

Experienced Agents Want to Go Off-Script. Even when you’ve got your playbook dialed in, agents often want to go off-script and make changes. Going “off script” isn’t necessarily a bad thing if you’re getting the results you want. Nearly two-thirds of the agents we surveyed said they wanted changes.

Scripts 52

Scripts Gamification Benchmark Surveys 52

Hodusoft

MAY 2, 2021

One of the key benchmarks to measure the efficiency of transportation companies is their ability to provide better customer service. The features help to save a lot of time, costs, and resources for the transportation businesses. When it’s about scheduling pickups, an inbound call center software is the perfect solution.

Transportation 72

Transportation call center software Call Center Interactive Voice Response 72

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Let your operations team handle real-time management.

Best practices 226

Best practices Call Center Contact Center Scripts 226

ProProfs Blog

JANUARY 31, 2020

Responding to customer issues quickly through the pre-populated canned responses or scripts can work perfectly well if all you are talking with are robots facing a similar set of issues. There are constant calls, an urge to meet deadlines and a benchmark. Try to finish tasks at a set time, giving yourself time to rewind. .

Customer Service 78

Customer Service Customer Support Surveys Feedback 78

AWS Machine Learning

NOVEMBER 16, 2022

Since AWS takes ownership of building and maintaining the model architecture and selecting an appropriate training method to the task at hand, users don’t need to spend time managing the infrastructure required for training tasks. script: bash malware_detection_deployment_scripts/destroy.sh -s -p -r. Solution architecture.

Scripts 76

Scripts Metrics Accountability Benchmark 76

AWS Machine Learning

DECEMBER 16, 2022

This is done while also maintaining the benefit of passing the undifferentiated heavy lifting of managing compute instances in to Amazon SageMaker Model Training. In this post, we outline the key benefits and pain points addressed by SageMaker Training Managed Warm Pools, as well as benchmarks and best practices. Benchmarks.

Best practices 75

Best practices Management Engineering Benchmark 75