CCNG

JANUARY 4, 2023

Elevating the Customer Experience (CX) is an obsession for the contact center industry, and rightly so. The experiences that customers have with your contact center condition the way they think about you as a supplier of goods and services and as a trusted part­ner in providing the things that they need and want in their lives.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Vonage

OCTOBER 2, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He A+” is legendary, a breakthrough, a brand new benchmark for others to remember, admire and follow.

Customer Service 48

Customer Service Morale Benchmark Education 48

Vonage

AUGUST 24, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He A+” is legendary, a breakthrough, a brand new benchmark for others to remember, admire and follow.

Customer Service 48

Customer Service Morale Benchmark Education 48

JustCall

SEPTEMBER 5, 2023

It ensures alignment on long-term vision and serves as a benchmark for brokerages to measure agent performance against. By attending negotiation workshops and learning from experienced colleagues, you can further enhance your ability to secure favorable terms for your clients.”

Real estate 52

Real estate Construction Feedback Morale 52

ProProfs Blog

DECEMBER 23, 2019

Are you just hearing or actively listening to what your customers are saying? Customer experience metrics have penetrated most organizations. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Playvox

MARCH 27, 2023

Invest In Your Agents’ Well-Being, Training, And Development Effective training programs provide agents with the necessary skills and knowledge to handle customer queries, resolve issues, and maintain a positive customer experience. This approach saves time for the agent and enhances the customer experience.

Contact Center 84

Contact Center Gamification Coaching Quality management 84