Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. AI-powered chatbots are examples of technologies that can handle routine customer queries, freeing up human agents to focus on more complex issues. And even though it still needs further development, it has great potential.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

CSM Magazine

MAY 9, 2023

Self-help solutions like FAQ sections and chatbots. Set response time targets : Establish benchmarks for each support channel – e.g., immediate response for live chat, less than 1 hour for social media, and less than 24 hours for email. Live chat support.

Customer Service 52

Customer Service Customer centricity Feedback Analytics 52

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. In selecting us for this award, the analysts at Frost & Sullivan evaluated chatbot and virtual agent vendors across two key factors, each with five benchmarking criteria.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

JustCall

AUGUST 7, 2023

An amazing example of a sales AI-powered chatbot is HubSpot’s chatbot which can deliver instant responses, nurture leads throughout the sales process, and close deals efficiently: Image Source The chatbot can effectively engage with customers, answer product inquiries, provide recommendations, and guide them through the sales process.

Chatbots 52

Chatbots Enterprise Finance Government 52

NobelBiz

APRIL 3, 2023

In the contact center industry, self-service makes information available to customers through automated means, such as web-based portals, chatbots, automated phone systems, etc. Research from Benchmark Portal found that, on average, 15% of customer inquiries are handled through self-service. You guessed it; it’s money.

Self service 52

Self service Contact Center Interactive Voice Response Banking 52

Balto

NOVEMBER 28, 2023

What’s more, it benchmarks the support quality based on preset performance guidelines to help you determine whether agents fully comprehend them. AI-powered chatbots and virtual assistants are capable of handling various customer queries, and delivering fast and precise responses, even outside business hours.

Quality management 52

Quality management Call Center Management Contact Center 52