Balto

NOVEMBER 28, 2023

Customer Satisfaction (CSAT) Score: CSAT indicates how happy your customers are, and it can be measured by asking your customers to share their opinions on the service level with a simple post-call survey. Typically, call centers rely on a sizable workforce to manage customer inquiries and support.

Quality management 52

Quality management Call Center Management Contact Center 52

AWS Machine Learning

MAY 7, 2024

Tasks such as routing support tickets, recognizing customers intents from a chatbot conversation session, extracting key entities from contracts, invoices, and other type of documents, as well as analyzing customer feedback are examples of long-standing needs. You reuse this function throughout the examples.

Engineering 91

Engineering Technical Support Chatbots Best practices 91

Netomi

JANUARY 5, 2022

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

NOVEMBER 23, 2021

One of the best retention strategies is to maintain a constant presence. To do this, you must be present on as many channels as possible: Company website Chatbot Social networks Newsletter. The customer must be able to find information quickly if necessary. Customer retention through loyalty programs is a win-win initiative.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52