Fonolo

JULY 5, 2023

The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. They definitely don’t want to call you twice. Remember that the customer experience doesn't end when you make the sale.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

CustomerSuccessBox

NOVEMBER 23, 2021

Definition of Relationship Marketing. The latter, on the contrary, is based on sales techniques that will trigger the act of purchase at the customer’s premises. Finally, having loyal customers is also the possibility of eventually owning brand ambassadors. What place for customer loyalty in your marketing strategy?

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

Fonolo

AUGUST 25, 2020

If you want specific details on how customers experience your sales process or brand, a customer experience survey is the way to go. If you want specific details on how customers experience your sales process or brand, a customer experience survey is the way to go. #cx After customer sales calls. On receipts.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

Comm100

FEBRUARY 5, 2018

As CRM thought leader, Paul Greenberg puts it : “When it comes down to it, most of the [vendors] in this market may call themselves customer engagement companies, but [they] don’t compete with each other because their products are so different … There is no definition to this emerging market yet.”. How did they find your website?

CRM 49

CRM Marketing Multichannel Self service 49