Eptica
JANUARY 12, 2017
To help we’ve analyzed all 100+ posts published on the Eptica blog in 2016, and picked a top ten, based on a combination of readership and industry feedback. Find out what they are in this blog post. How can companies make the switch to digital and thrive in a multichannel world? How can this disconnect be overcome?
Avaya
DECEMBER 1, 2016
Integrate Multichannel Customer Contact into Your Strategy. Avaya IP Office Contact Center enables a midsize business to offer web chat, email and voice as an integrated, multichannel customer interaction strategy. Drive an Efficient Experience with Skills-Based Routing.
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aircall
FEBRUARY 2, 2018
You have to ask questions to know if you’re hitting benchmarks or coming up short. But in a multichannel communications scheme, collecting this information seems to require a search party and a couple basset hounds. Typeform makes collecting user feedback intuitive and attractive.
Eptica
MARCH 16, 2016
In a recent Forrester blog and podcast, analyst Maxie Schmidt-Subramanian outlines three ways that companies can introduce emotion-based metrics – and convince senior managers that emotion has an impact on the bottom line: 1. Define metrics, and create a benchmark linked to your key business objectives. Share this page on: Tweet.
COPC
OCTOBER 25, 2017
We will review each one of these during this four-part blog series, and they are: Part 1: What channels do we offer, and what are our customers using? Chief among them are Benchmarking , Industry Consumer Research , Customer Surveys and Focus Groups. Benchmarking. Luckily, there are several methods for getting to the answer.
Global Response
APRIL 17, 2023
If you want to keep up with customer expectations and modern benchmarks, you’ll likely need sophisticated and modern infrastructure to do so. Multichannel customer support simply refers to being available to customers on multiple channels, say, phone, email and Facebook messenger.
NobelBiz
MAY 2, 2023
Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. You can use this number as a benchmark for measuring future performance against previous months’ conversion rates so that you know whether or not there has been an improvement over time.
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