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Top 3 Dos and Don’ts of Monetizing Customer Success

Education Services Group

Tying CS to your company’s strategic growth is the best way to ensure that leadership understands and embraces the company-wide strategic value of CS. Don’t forget to track your critical KPIs and benchmarks. Best practices gleaned from top CS leaders say scaling a CS organization can take up to three or more years.

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Nov 08 – Customer Success Jobs 

SmartKarrot

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Set strategic direction for your team and translate it into actionable daily/weekly initiatives.