Benchmark Best practices Gamification Knowledge Base 
Beyond Philosophy
APRIL 6, 2016
The methods used to understand competitors most often involve one or more approaches to benchmarking. Benchmarking goes beyond competitive analysis to interpret how peer organizations do what they do in terms of quality, time, cost and overall customer value dimensions. It is not copying the best.” It is not copying the best.”
COPC
APRIL 1, 2024
Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. Personalized Agent Training The adoption of digital gamification is a major component of this change. These include AI-driven voice bots, chatbots, mobile apps, kiosks, and web tools.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
APRIL 6, 2016
The methods used to understand competitors most often involve one or more approaches to benchmarking. Benchmarking goes beyond competitive analysis to interpret how peer organizations do what they do in terms of quality, time, cost and overall customer value dimensions. It is not copying the best.” It is not copying the best.”
Fonolo
JANUARY 31, 2023
Read on for our complete guide, where we’ll explore all the best practices. These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace. A shared company knowledge base is a great choice. What is Call Center Training?
OctopusTech
MARCH 1, 2023
Best Practices For Effective Inbound Calls Strategy 1. Focus on customer experience Businesses have moved beyond competing on price and product and are now trying to differentiate themselves based on the experiences they provide. This may help them with benchmarking and goal setting.
JustCall
MARCH 9, 2023
Build a Resource Hub Another extremely important strategy that works wonders is empowering agents with a knowledge hub in the form of how-to guides and other resources on the product (and the company). A knowledge base comes in handy if your workforce is dispersed across the globe and your company engages in remote working.
NobelBiz
APRIL 18, 2023
Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.
Expert insights. Personalized for you.
236 
Let's personalize your content