NobelBiz

AUGUST 22, 2023

Understanding the Basics: What is VOIP? Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. From startups to multinational corporations, VOIP’s penetration into the corporate world is deep and for all the right reasons.

voip 98

voip Telecommunications Contact Center Contact center software 98

JustCall

JANUARY 5, 2023

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. How can speech analytics help in legal and compliance issues? Conclusion.

Analytics 52

Analytics Coaching Call Center APIs 52

Eckoh

FEBRUARY 8, 2019

The increased range of communications devices – mobiles, home landlines, VoIP phones for example - means that contact centers today need to consider widening the types of calls that they record. This may be for legal or regulatory requirements, but there are other reasons to do so. Recordings may be for legal or business reasons.

Contact Center 40

Contact Center voip Government Banking 40

CrazyCall

MAY 7, 2019

Call recordings can be done either over PSTN (Public Switched Telephone Network) or more and more popular these days VoIP (Voice over IP). In most countries, call recordings are mandatory by law in some industries like banking or insurance. Next, we will consider practices for research and legal regulations. Let’s dive in!

Call Logging 87

Call Logging voip industry standards Finance 87

CSM Magazine

MARCH 22, 2024

With the adoption of VoIP and other telephony technologies, it’s easier for fraudsters to spoof caller ID information, making calls appear legitimate. These scams often start with a compromised email account, followed by requests to update bank account details which channel funds to the scammer’s account.

Contact Center 52

Contact Center Engineering Education voip 52

Select VoiceCom Blog

NOVEMBER 28, 2023

Over a century later, the integration of voice-over-internet protocol (VoIP) and artificial intelligence (AI) have significantly advanced communication methods. Indicators of identity theft include unfamiliar bank transactions and unexplained bills.

Telemarketing 52

Telemarketing Banking Government Telecommunications 52