CrazyCall

SEPTEMBER 4, 2018

Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Sales influencers adore doing this. Brian Halligan.

Sales 129

Sales SaaS CRM B2B 129

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Just by using software, you can scale from one customer representative agent to one thousand and back again without dealing with any downtime. Meet Our Panel of Contact Center Experts: . Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Help Scout

AUGUST 8, 2018

When you’ve grown to love a product or a service, learning you need to shell out more money to maintain the status quo can be a bummer. When your company has decided to raise its prices, there are some clear do’s and don’ts that can ensure you’re putting customers first every step of the way.

Banking 40

Banking SaaS Accountability Engineering 40

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe. Aimee Lucas.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

MAY 21, 2018

Who in an organization should own the customer experience? The truth is, large part of the organization does indeed influence customer experience. Most of the functions in an organization have something to do in improving the customer experience. Organizational roles in customer experience management.

Customer Experience 130

Customer Experience Finance Customer centricity Feedback 130

Lumoa

MAY 21, 2018

What roles should own the customer experience in an organization? The truth is, large part of the organization does indeed influence customer experience. Most of the functions in an organization have something to do in improving the customer experience. Organizational roles in customer experience management.

Customer Experience 64

Customer Experience Finance Customer centricity Feedback 64