OctopusTech

SEPTEMBER 9, 2023

These countries outsource their call center operations from less expensive countries like Asia to manage their budget and ease their business operations for a cost-effective business solution. This gives companies the flexibility to manage their internal operations effectively.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JustCall

JANUARY 18, 2023

In today’s connected world, a business that does well is often one that works well, and the difference can come down to intelligent, innovative processes and management that matches them. Your business can go from good to great with the help of new and modern ways to manage operations. Asset management . Automobiles.

Call Center 52

Call Center Business Process Outsourcing outsourcing Telemarketing 52

JustCall

APRIL 3, 2023

Irrespective of the nature of the industry, you are sure to find customer service reps efficiently handling all the queries posed by the customers and dispatching them with a smile on their face. Enhanced Productivity Among Support Teams Nowadays, most customers expect round-the-clock availability and immediate responses from brands.

Call Center 52

Call Center call center software outsourcing Healthcare 52

Pointillist

NOVEMBER 11, 2019

International Customer Management Institute (ICMI) How Do I Measure My First Call Resolution? If you are looking at FCR over the short-term, this can give you solid perspective on team performance. That allows team members and executives to understand the meaning behind your numbers.

First call resolution 74

First call resolution Call Center Metrics Benchmark 74

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. A common example in retail banking is when your bank offers you a credit card after you open a new savings account. Upselling and cross-selling is not just a sales and marketing tactic to make more money for a company.

Upselling 71

Upselling Analytics B2B B2C 71