teams Banking Management Outbound sales Sales 
Global Response
DECEMBER 21, 2022
A Quality Assurance (QA) process ensures that your team is performing at the standards expected by your team and brand. This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more.
JustCall
OCTOBER 22, 2020
The auto dialer acts as a co-pilot for sales teams. The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. It also leaves pre-recorded voice messages on behalf of the sales agents on entering the voice mailbox. Want to know how? Predictive Dialer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Babelforce
MARCH 18, 2021
Many people think of it as a tool mainly used in cold sales calls and – even worse – spam. But, there’s much more to outbound calling. What is an outbound call? An outbound call is made from your business, usually by a sales or customer service agent, to a third-party, usually a lead or customer.
Customer Guru
APRIL 10, 2018
Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills. Circumstances forced me into retail banking in Dubai.
OctopusTech
SEPTEMBER 9, 2023
These countries outsource their call center operations from less expensive countries like Asia to manage their budget and ease their business operations for a cost-effective business solution. This gives companies the flexibility to manage their internal operations effectively.
Customer Centric Support
FEBRUARY 6, 2017
Introducing mindfulness in the workplace has become fairly common, especially for corporate leadership teams. On a larger scale, a few years ago Bank of America leadership was fraught with staffing issues at all of their many international call centers. These tools are not just for the leadership any more. Source – Unsplash.com.
Callminer
NOVEMBER 25, 2019
An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. Fortunately, with a number of useful tools and techniques, team leaders can effect meaningful change based on observable and trackable data.
Expert insights. Personalized for you.
62 
Let's personalize your content