Fonolo

DECEMBER 11, 2019

The aim of these is to call out the companies that appear to be making a genuine effort to reduce their call wait times; to let the worst repeat offenders know that we (and the rest of Twitter) are watching them and expect them to do better; and because it’s fun. Most Improved Wait Time 2019: IKEA. Financial.

Airlines 67

Airlines Telecommunications Wait times Banking 67

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. Industry: Banking and finance. A chatbot is the ideal companion to a home buyer’s journey with a bank. A Chatbot to Help Mortgage Applications . Industry: B2B.

Chatbots 57

Chatbots Customer Service Banking Healthcare 57

aircall

AUGUST 18, 2021

Call recording keeps track of the conversations your team has with every customer, creating a whole library of valuable data for future use. We’ll start by focusing on how your customer support team can leverage on-call recording to serve customers better. Deeper Customer Understanding.

Coaching 71

Coaching Government Abandon rate Call Center 71

Callminer

AUGUST 1, 2017

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. Increasing context. Jeff Toister.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Callminer

FEBRUARY 21, 2018

Peter Abah is the Head of Customer Support at Hotels.ng. as the head of customer support and resides Lagos, Nigeria. Respondents must be able to forward customer inquiries to the appropriate customer service representative or quickly escalate a phone call depending on its nature. Peter Abah.

call center software 210

call center software Call Center Contact Center Analytics 210

Fonolo

DECEMBER 10, 2020

And if I’m a new customer how do they treat customers that are already tied-in? Most Improved Wait Time 2020. Many of the incumbent banks could learn from you. Least Improved Wait Time in 2020. Chase Bank. Telecommunications. Telecommunications. Chase Bank.

Airlines 162

Airlines Telecommunications Banking Wait times 162

Vistio

DECEMBER 15, 2021

I will say this, and most people don’t believe me when I say this, but this is the honest truth, when I was a young, young teenager my mother helped me open up my first bank account. And then when I had a problem with my first statement, she said, “Call the bank.” And that was about 28 years ago. That’s amazing.

Contact Center 52

Contact Center Banking contact center associations Technology 52