Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Banking 52

Banking Personalization Technology call center software 52

Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

call center software 64

call center software Banking Call Center First call resolution 64

Noble Systems

AUGUST 25, 2020

Banking and other financial services firms are continually challenged to train, motivate and retain employees in order to deliver consistent, high performance services and build consumer trust. Gamification can be used by banks, lenders, and other financial institutions to: 1. Align employee behaviors with business objectives.

Gamification 71

Gamification Employee engagement Banking Contact Center 71

Hodusoft

MAY 10, 2024

In today’s time, starting a traditional call center will either require breaking the bank and withdrawing the entire life’s savings for the purpose or taking a huge loan and remaining indebted for a long time to come. Ensure the software complies with industry standards and regulations such as GDPR, HIPAA, or PCI DSS.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Callminer

FEBRUARY 23, 2021

It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. The bank set up a microsite with information about COVID-19 assistance programs, including payment deferrals, stimulus payment information and branch hours. New Challenges for Call Centers in 2021.

Call Center 376

Call Center Technology Banking Contact Center 376

SharpenCX

MARCH 24, 2020

But, it’s important to keep your direct competition in mind when looking at call center metrics & industry standards, too. So, how do you, as a contact center team, measure up to the rest of your industry? Industry Standards: How do you Stack Up Against Your Peers? Customer Satisfaction. Overall U.S.

industry standards 52

industry standards Metrics Call Center Wait times 52

Pointillist

NOVEMBER 11, 2019

Despite this widespread adoption, there is not one industry-standard way to collect data. For example, imagine that a CRM system notes only a customer’s home number. To resolve this late fee, the customers reach out to the bank. A retail bank uses Pointillist to track contact resolution across service channels.

First call resolution 74

First call resolution Call Center Metrics Benchmark 74