CSM Magazine

SEPTEMBER 22, 2023

In today’s competitive banking industry, providing a top-notch customer experience (CX) is essential for attracting and retaining customers. With so many options available, it’s important for banks to upgrade their services and stand out from the crowd.

Banking 59

Banking Finance Customer centricity CRM 59

Pointillist

MARCH 20, 2019

Cost-to-Serve Improving customer experience has a direct impact on reducing the cost to serve customers as it results in streamlined processes, a reduced volume of calls to the customer care center and efficiencies from understanding the end-to-end customer journey.

Customer Experience 59

Customer Experience Banking Metrics Analytics 59

Clarabridge

OCTOBER 23, 2015

Moreover, in a highly competitive environment, customer loyalty and customer retention is a key to provide customer care. As it costs 5 times the amount of money to acquire a new customer to retain an old one , customer loyalty is one of the top priorities for telecom brands. Don’t Ignore Your Customers.

Transportation 64

Transportation Customer Service Banking Finance 64

C3Centricity

NOVEMBER 16, 2014

It can be useful to have a bank of pre-written statements with pertinent information in them, to insert into text, This particularly important when health, safety or legal issues are discussed. Is the invitation clearly legible and does it offer your customers a choice of channels that they can use to connect?

Customer Service 48

Customer Service Scripts Customer centricity Airlines 48

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Evan Shumeyko.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Pointillist

FEBRUARY 19, 2018

The truth is that, in addition to elegant SaaS data streams, most enterprises must rely on myriad on-site, home-grown and legacy touchpoint data sources—product interfaces, payment platforms, point-of-sale systems, customer care, etc. Our web analytics and CRM platforms take advantage of this inherent luxury. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

NobelBiz

APRIL 21, 2022

Then the industry moved from a Call Center method of manually labeling phone numbers, where it was impossible to check who the caller was, to different Call Center Software that allows thousands of different features as technology advanced towards a customer-centric era. By simply clicking on the window, he can answer the call.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52