Banking Coaching Personalization Time management 
Call Design
SEPTEMBER 2, 2021
If you’ve been in the contact centre space for more than a few hours, you’ve likely heard some version of the unofficial motto “Connecting the right interaction, to the right agent, at the right time.” We define our agents as “top producers” or “needs coaching”. DIRECTOR OF WORKFORCE MANAGEMENT AND ANALYTICS AT WORLD TRAVEL HOLDINGS.
SharpenCX
FEBRUARY 4, 2020
Download Now: Master your manager skill set with 29 tactics and strategies to better coach agents. An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. Soft skills are often seen as personality traits. Sure we can say, “It’s not personal, it’s just business.”
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Liveops
JUNE 18, 2020
As companies around the world transition from in-person, brick-and-mortar office environments to virtual workforce models, jobseekers can access all kinds of opportunities to work from their own spaces and on their own terms. For all the freedom and flexibility it offers, remote work can also leave a person feeling isolated and lonely.
Comm100
JUNE 30, 2016
The course by eLearning company, GlobalMindset, is offered through Latitude U , the self-proclaimed, “first completely open on-line e-Learning community where any person or organization can share, sell, or acquire learning and knowledge.” Customer Service: The Basics by The Training Bank. Image source: The Training Bank.
Noble Systems
MARCH 19, 2021
The auto-attendant frees companies from needing to have a live person ready and waiting to answer every phone call. The IVR can also provide advanced features, such as self-service for items that don’t necessarily require a live person (ie, checking an account balance). Managers can listen to an agent’s call in real-time.
ChurnZero
MARCH 1, 2019
He has 15 years of experience, having consulted with multiple Fortune 500 companies like Bank of America, PwC, Microsoft, Waste Management, Symantec, Taco Bell, and Standard Chartered. He has also led teams in client success, technology implementations, professional services, and change management. But he’s not 100% business.
aircall
OCTOBER 11, 2022
All while reducing the kind of cognitive stress and anxiety that can lead to personal outcomes worse than poor performance, such as burnout. That, combined with consistent time management, focus strategies, collaborative alignment, goals, and expectations-setting, plus clear ways of measuring efficiency. Now get started.
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