Banking Chatbots Customer Support Virtual Agent 
Creative Virtual
JULY 10, 2020
Back in April I took a look at the impressive spike in virtual agent traffic starting in late February and early March that surpassed anything Creative Virtual had seen in over 16 years of being in the industry. Plus, there was the added support needed for various government schemes and programmes.
Creative Virtual
APRIL 16, 2020
The product owner of the virtual agent also works closely with their live chat department, enabling the bank to fully optimise their virtual agent content based on their live chat agents’ feedback.
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SmartAction
NOVEMBER 15, 2023
Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly. AI-Powered Chatbots AI-driven chatbots have evolved into sophisticated virtual assistants.
Creative Virtual
OCTOBER 5, 2020
The global pandemic has put digital transformation projects on the fast-track for many organisations, including digital customer service initiatives. This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers.
CSM Magazine
FEBRUARY 28, 2020
The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
CSM Magazine
FEBRUARY 28, 2020
The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
TechSee
FEBRUARY 12, 2018
Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Virtual Customer Assistants. An increasing number of customers are demanding self-service options.
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