Callminer

FEBRUARY 23, 2021

More Flexible Service Solutions. Consumers are looking for solutions to their problems across a range of channels, including digital and self-service, in ever-increasing numbers, thanks to pandemic pressures and storefronts closing. Contactless preferences encourage self-service, even online.

Call Center 376

Call Center Technology Banking Contact Center 376

Fonolo

SEPTEMBER 4, 2018

An agent could be a bank teller, a nurse, or a computer technician. They just happen to be doing their job while interacting remotely, rather than in person. Self-Service Substitution. Self-service is getting better, less error-prone and more popular. More here: What’s the Ceiling on Self-Service?

Call Center 209

Call Center Self service Contact Center Chatbots 209

CSM Magazine

FEBRUARY 2, 2021

A new case study revels how EVO Bank of Ireland Payments Acceptance (BOIPA) improved the customer experience provided to merchants who use its payment terminals, in spite of the challenges created by the pandemic. BOI Payment Acceptance ( BOIPA ) is a marketing alliance between Bank of Ireland and EVO Payments.

Banking 78

Banking Interactive Voice Response Chatbots Accountability 78

pindrop

SEPTEMBER 26, 2021

A barrage of security questions can be frustrating enough to cause the caller to abandon the call entirely (and perhaps the brand, too) or give up on the opportunity for self-service by repeatedly pressing ‘0’ for an agent. When more callers self-service, hold time, handle time, and related costs can be reduced.

Interactive Voice Response 57

Interactive Voice Response Average Handle Time Self service APIs 57

Nicereply

JUNE 20, 2019

” Furthermore, Tiffani Bova , a Salesforce Customer Increase Evangelist cited Uber as a case study: “People prefer to wait for Uber cabs while staring at other taxis drive pass them.” One of the largest banks in Nigeria integrated Live Video Chat and co-browsing in order to enhance its inbound support requests KPIs.

Marketing 77

Marketing Chatbots B2C Self service 77

ProProfs Blog

DECEMBER 6, 2021

Branching & Logic: Give a personalized experience to your form-fillers. You can call or chat with the customer service and use its self-service knowledge base. Ease of Customization: It comes with several options for customization and personalization, such as logo, colors, pop-up placement, and overlay images.

Surveys 78

Surveys Enterprise Feedback CRM 78

Netomi

MARCH 2, 2022

On the customer support front, customer preference for self-service is growing (we see this with online banking, or customers choosing self-serve baggage drop-off kiosks at airports). Yet, many spend a large majority of their time combing through a cluttered market of content, as there is just so much out there. .

Self service 52

Self service Enterprise Chatbots Customer Support 52