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Working together to improve customer relationships

TRUSTID

It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

article thumbnail

Working together to improve customer relationships

TRUSTID

It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

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article thumbnail

Working together to improve customer relationships

TRUSTID

It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

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Nearshore Spotlight: Colombia

Outsource Consultants

Businesses must consider best-fit call center options to tackle high costs, employee attrition and poor customer service that can plague traditional contact operations. Colombia’s workers are highly-trained call center professionals that drive high productivity and overall customer satisfaction.

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#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home

pindrop

But countries and critical businesses such as those in banking, finance, and insurance will have to figure out ways to continue to operate through this crisis, hopefully setting precedents and processes that will prevent business slowdown should another global event occur. . What Happened.

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The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]

Fonolo

These sections will serve to support your goals of better managing surges in call volume; improving agent and customer experiences; and having all the necessary information at your fingertips for deciding on the right call-back solution for your contact or call center. The Voice Channel is too Important to Ignore.

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The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]

Fonolo

These sections will serve to support your goals of better managing surges in call volume; improving agent and customer experiences; and having all the necessary information at your fingertips for deciding on the right call-back solution for your contact or call center. The Voice Channel is too Important to Ignore.