CSAT vs. NPS: Understanding Customer Success Metrics
Solvvy
JULY 8, 2022
But collecting customer feedback and finding an effective way to measure customer satisfaction—often by unraveling the answer to the question of how to use CSAT or NPS—is vital to your brand’s success. Software as a Service (SaaS) companies, for example, need to build monthly recurring revenue (MRR) to operate.
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