Certified Languages International

JUNE 30, 2023

The limited English proficient (LEP) community needs language access in banking. Make it easy to bank with you by making a connection The simple fact is this: 20% of people in the U.S. Bring the human touch to their banking experience. And customers shouldn’t have to wait to speak with a bilingual agent.

Banking 40

Banking Bilingual agents Advertising Feedback 40

Global Response

FEBRUARY 13, 2022

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. while also hiring customer call agents who are located in your country.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Global Response

JULY 17, 2023

Accessibility and Remote Work Obviously, legacy, on-premise solutions are hosted at a physical location, requiring your team to be all together at that location, in person, in order to work effectively. Enhanced Customer Experience As the result of all of this, cloud-based solutions generally provide better customer experiences.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62