article thumbnail

Enhancing Customer Experience: The Role of Multilingual Banking Support

Certified Languages International

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP).

Banking 52
article thumbnail

Enhancing Customer Experience: The Role of Multilingual Banking Support

Certified Languages International

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP).

Banking 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

3 Ways Banks Can Reduce Language Barriers for LEP Customers

Certified Languages International

The limited English proficient (LEP) community needs language access in banking. Make it easy to bank with you by making a connection The simple fact is this: 20% of people in the U.S. Bring the human touch to their banking experience. And customers shouldn’t have to wait to speak with a bilingual agent.

Banking 40
article thumbnail

Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

Chilean contact centers use exemplary training methods that utilize real-world call center simulation techniques, certifying every agent during the training process. The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English.

article thumbnail

Onshore, offshore, nearshore call centers

Global Response

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. Companies will need to take extra precautions to safeguard customer data.

article thumbnail

9 Benefits of Cloud-Based Call Center Solutions

Global Response

Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations. Cloud-based call center systems allow for this in ways that legacy solutions can’t—or can’t without significant upgrades, modifications and expenditure.