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3 Ways Banks Can Reduce Language Barriers for LEP Customers

Certified Languages International

The limited English proficient (LEP) community needs language access in banking. Make it easy to bank with you by making a connection The simple fact is this: 20% of people in the U.S. Bring the human touch to their banking experience. Focus on customer service Be serious about providing a great customer experience.

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9 Benefits of Cloud-Based Call Center Solutions

Global Response

Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations. With cloud-based solutions, your service provider is responsible for the security.

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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

Our Chilean partners are PCI certified and provide multichannel capabilities that include traditional phone-based call center services, live chat support, email services, SMS, and social media customer service. Credit card services. Technology. Communications. Consumer goods. E-commerce and retail.

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Onshore, offshore, nearshore call centers

Global Response

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. Of course, an in-house call center model keeps your call center literally within your own team.