Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

call center software 64

call center software Banking Call Center First call resolution 64

SharpenCX

MARCH 24, 2020

Getting benchmark data for your own contact center, then working to improve against those metrics, is crucial to better serving customers. But, it’s important to keep your direct competition in mind when looking at call center metrics & industry standards, too. Industry Standards: How do you Stack Up Against Your Peers?

industry standards 52

industry standards Metrics Call Center Wait times 52

PeopleMetrics

JANUARY 15, 2020

2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. No matter where you fall on that spectrum, here are 3 things to consider as you're thinking about your bank’s 2020 CX program: 1. Is NPS the right metric? Conclusion. Ready to hit your CX goals in 2020?

Banking 54

Banking industry standards Surveys Benchmark 54

CSM Magazine

DECEMBER 4, 2023

A UBS bank global survey encompassing 3,000 professional investors and 1,200 business owners underscores this sentiment: 66% deemed investing in sustainable companies as pivotal , while a mere 16% found it irrelevant. Furthermore, confidence intervals provide a range indicating the precision of these findings.

Government 105

Government Morale Finance industry standards 105

PeopleMetrics

APRIL 12, 2017

It has driven innovation in banking, and it has tranformed how businesses can ask for, and act on, customer feedback. Taking individual action on customer feedback is the final discipline growth banks are adopting ahead of non-growth banks. The measure is used by others in your industry. Technology has created a new age.

Metrics 87

Metrics Customer Experience Banking industry standards 87

AWS Machine Learning

NOVEMBER 16, 2023

Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units. Regulations in the healthcare industry call for especially rigorous data governance. The data science team expected an AI-based automated image annotation workflow to speed up a time-consuming labeling process.

Healthcare 88

Healthcare Government Engineering APIs 88

Callminer

AUGUST 1, 2017

A large portion of his work involves helping people increase their call efficiency, especially since the financial services industry depends so much on outbound prospecting over the phone. “ Since time is money in a contact center, first contact resolution is a primary goal, regardless of the industry. To implement continuous training.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334