Beyond Philosophy

SEPTEMBER 15, 2015

In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. First Direct, a phone and online retail bank in the UK, scored the highest in the UK study, 61 points higher than the HSBC, the bank that owns them. And the proof is in the NPS data.

Banking 383

Banking Telecommunications Consulting Consulting 383

Infinity

JULY 19, 2018

According to Dimension Data’s latest Global Customer Experience Benchmarking Report, 81% of companies see customer experience as a differentiating competitive factor. But making an effort to excel will hold onto customers for years, while allowing you to deliver first-class service without breaking your bank. Context in communication.

Banking 45

Banking Benchmark Chatbots Customer retention 45

Spearline

JULY 1, 2020

Personally verified by us. Our dedicated 24/7, 365 days of the year support team will personally verify any issues that may arise using our exhaustive stress tests, before sending you the alert. Because our support team personally verify any issues that may occur, we remove false alerts before they reach you. PESQ drop alerts.

Management 52

Management Telecommunications Benchmark Healthcare 52

Spearline

JULY 1, 2020

Personally verified by us. Our dedicated 24/7, 365 days of the year support team will personally verify any issues that may arise using our exhaustive stress tests, before sending you the alert. Because our support team personally verify any issues that may occur, we remove false alerts before they reach you. PESQ drop alerts.

Management 52

Management Telecommunications Benchmark Healthcare 52

Spearline

APRIL 9, 2019

Personally verified by us. Our dedicated 24/7 support team will personally verify any issues that may arise using our exhaustive stress tests, before sending you the alert. Because our 24/7 support team will personally verify any issues that may occur, we remove false alerts before they reach you. Case study.

Benchmark 40

Benchmark Healthcare Banking Engineering 40

ProProfs Blog

DECEMBER 21, 2020

Personalized customer service and support. These are basic customer expectations and in case you are failing to meet these, chances are that your business may witness increased customer churn rate. And things may go down easily for you if you fail to personalize the journey for the buyer persona’s. Share case studies regularly.

Surveys 148

Surveys Benchmark Feedback Sales 148

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. personalization. Contact Center and CX Research and Reports. of companies. omnichannel.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64