Beyond Philosophy
SEPTEMBER 15, 2015
In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. First Direct, a phone and online retail bank in the UK, scored the highest in the UK study, 61 points higher than the HSBC, the bank that owns them. And the proof is in the NPS data.
Infinity
JULY 19, 2018
According to Dimension Data’s latest Global Customer Experience Benchmarking Report, 81% of companies see customer experience as a differentiating competitive factor. But making an effort to excel will hold onto customers for years, while allowing you to deliver first-class service without breaking your bank. Context in communication.
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Spearline
JULY 1, 2020
You will have the option of setting up daily, weekly, or monthly alerts, using a custom value, the Spearline country benchmark, or the previous time period average as the threshold. Case study - Intrado. The PESQ drop alert is sent when an average PESQ score for a given period of time falls below a predetermined threshold.
Spearline
JULY 1, 2020
You will have the option of setting up daily, weekly, or monthly alerts, using a custom value, the Spearline country benchmark, or the previous time period average as the threshold. Case study - Intrado. The PESQ drop alert is sent when an average PESQ score for a given period of time falls below a predetermined threshold.
Spearline
APRIL 9, 2019
You will have the option of setting up daily, weekly, or monthly alerts, using a custom value, the Spearline country benchmark, or the previous time period average as the threshold. Case study. The PESQ drop alert will be made available to our customers later this year. ’ That’s where Spearline comes in.
ProProfs Blog
DECEMBER 21, 2020
Reducing customer churn is impossible if you don’t have access to the right insights to analyze and use as a benchmark. Share case studies regularly. When you have a bank of useful resources like videos, articles, and whitepapers, it can help in educating your customers about your products’ potential benefits. Tweet this.
RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.
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