Genroe

JANUARY 21, 2015

So you don’t have to re-learn those lessons the hard way I’ve pulled together this massive list of Net Promoter best practice tips. What would be your company’s version of your bank offering lollipops for children or treats for dogs at the drive-through windows. It’s best practice. It’s not.

Best practices 110

Best practices Surveys Benchmark Feedback 110

Callminer

JANUARY 18, 2021

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Offer rewards for great performance.

Best practices 226

Best practices Call Center Contact Center Scripts 226

aircall

FEBRUARY 19, 2021

To get a pulse on how to set a benchmark for improving customer satisfaction, you can get some clues from the American Customer Satisfaction Index. . CSAT scores also give you a benchmark against which to measure future results. CSAT Score Best Practices. What is a good CSAT score? . Breweries-85. Cellular telephones-79.

Surveys 62

Surveys Benchmark Best practices Construction 62

AWS Machine Learning

SEPTEMBER 1, 2023

We use the question “What if the Suez Canal had never been constructed?” The response is as follows: Question: What if the Suez Canal had never been constructed? falcon-40b-instruct If the Suez Canal had never been constructed, ships would have to travel around Africa to navigate between the Mediterranean and the Red Sea.

Engineering 104

Engineering Accountability Construction APIs 104

AWS Machine Learning

APRIL 25, 2024

In the financial sector, investment banks condense earnings reports down to key takeaways to rapidly analyze quarterly performance. The overall goal of this post is to demystify summarization evaluation to help teams better benchmark performance on this critical capability as they seek to maximize value.

Metrics 109

Metrics Benchmark Government Calibration 109

AWS Machine Learning

MAY 7, 2024

As a starting point, you can refer to the model documentation which typically includes recommendations and best practices for prompting the model, and examples provided in SageMaker JumpStart. The following section details the benchmark’s performance overall, and against each intent. max_tokens=512, top_p=0.9,

Engineering 91

Engineering Technical Support Chatbots Best practices 91

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98