aircall

SEPTEMBER 11, 2017

66% of B2B customers and 52% of B2C customers have stopped buying from a company following a bad service interaction. As trust in media, corporations, and government institutions continues to erode, more customers are seeking counsel directly from their fellow shoppers. These customer support statistics tell that revenue-related story.

Customer Support 115

Customer Support B2C Upselling B2B 115

JivoChat

APRIL 28, 2021

For example, a non-profit can answer questions about how they champion their cause, while private companies that sell B2C products or B2B services could use live chat to guide customers to the right product. When to use this type of customer service: Both B2B and B2C companies can use chatbots to great effect. Phone customer service.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59

Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Nicereply

MARCH 19, 2019

Their goal was to show how governments and companies requiring decisions, such as insurance, taxes, and retirement savings, can help their customers be more successful while still allowing them to have full decision-making power. These things are no less useful in the B2B or B2C world. This concept is popular in gaming.

Customer Experience 83

Customer Experience Analytics Customer centricity B2C 83

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. How does that make you feel?

Upselling 98

Upselling SaaS Sales Accountability 98

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

AWS Machine Learning

MARCH 4, 2024

Finally, the service approach allows for a single point to implement any data governance and security policies that evolve as AI governance matures in the organization. He is an experienced software engineer, architect, and leader with over 20 years in the SaaS space for various industries.

Feedback 109

Feedback APIs Engineering Surveys 109