PeopleMetrics

JUNE 4, 2019

Are they businesses ( B2B ) or consumers ( B2C )? B2B companies usually have a smaller number of customers (typically called “clients”) who often pay a significant amount for products or services, while B2C companies usually have many customers with a lower comparative price point. In B2C, business is mainly transactional.

B2C 122

B2C B2B Real estate Airlines 122

delighted

MARCH 24, 2020

Make feedback collection a part of your post-fulfillment outreach. Put processes in place for timely and appropriate follow-up on any current or future feedback. Also share any historic, relevant feedback to the rest of the team, so the company can collaborate on reducing customer friction more effectively via the root cause.

Customer retention 42

Customer retention Customer Experience Real estate Feedback 42

Vistio

APRIL 2, 2022

If yours is taking weeks to be able to give people feedback, you’re going to lose in that proposition. Now the bar is being raised again and I’m getting that feedback from a lot of my clients, that customers are demanding more than ever before. As we talked about, I’ve been doing this a long time. all those things.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

CrazyCall

AUGUST 16, 2019

Recommended episode: How to Deliver Feedback and Have Tough Conversations. Topics covered: B2B sales, B2C sales, sales techniques. Topics covered: Sales tactics, goals setting, high-profit sales, real estate. If you enjoy reading Sales Hacker regular articles then you can automatically subscribe to their podcast as well!

Sales 115

Sales B2B Coaching Personalization 115