How to improve the customer experience for better customer retention in times of uncertainty — Part 1
delighted
MARCH 24, 2020
Make feedback collection a part of your post-fulfillment outreach. Put processes in place for timely and appropriate follow-up on any current or future feedback. Also share any historic, relevant feedback to the rest of the team, so the company can collaborate on reducing customer friction more effectively via the root cause.
42 
Let's personalize your content