ClientSuccess
JUNE 19, 2019
Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Increasing customer retention by 5% can increase profits by 25-95%. Personalized Offers Lead to Loyal Customers. Shocker, right?
The Northridge Group
JUNE 2, 2023
Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers. The stakes are usually higher with B2B customers. Dealing with providers is essentially a B2B function while dealing with members is B2C. It allows time for preparation.
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Totango
JUNE 24, 2022
You’re not only obliged to deliver high value with superior service, but you also need to deliver a smooth, no-hassle digital experience to keep customers happy. Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. Onboarding metrics, such as average time-to-value.
Comm100
JANUARY 21, 2020
With digital omnichannel engagement, you can automate proactive interactions based on custom rules that guide users through the customer journey. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences.
IdeasUnlimited
NOVEMBER 15, 2021
No matter how good your products or services are, sooner or later, all B2C companies have to face unsatisfied customers. Angry customers aren’t necessarily a sign of poor product quality, they just happen to be an inevitability in the world of consumer business. Always to try and win back irate customers rather than avoid them.
IdeasUnlimited
NOVEMBER 15, 2021
No matter how good your products or services are, sooner or later, all B2C companies have to face unsatisfied customers. Angry customers aren’t necessarily a sign of poor product quality, they just happen to be an inevitability in the world of consumer business. Always to try and win back irate customers rather than avoid them.
Comm100
JANUARY 21, 2020
With digital omnichannel engagement, you can automate proactive interactions based on custom rules that guide users through the customer journey. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences.
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