Talkdesk

FEBRUARY 13, 2020

From a recent study in Harvard Business Review , “The cost of a do-it-yourself transaction is measured in pennies, while the average cost of a live service interaction (phone, e-mail, or webchat) is more than $7 for a B2C company and more than $13 for a B2B company.”

Virtual Agent 54

Virtual Agent Customer Experience B2C Self service 54

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

Netomi

APRIL 28, 2022

And with this incredible growth, comes competition and a threat of losing customers if their expectations are not met. The Evolving SaaS Landscape and The Rising Role of Customer Experience. In this highly competitive era, the SaaS business model requires a new approach to customer service and customer experience.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

Contact Center Pipeline

SEPTEMBER 30, 2022

As the start of October will ring in Customer Service Week, it is only fitting that our top post this month is another annual favorite from Susan, bringing you 10 top Customer Service Week inspiration posts full of ways to recognize and show your appreciation for […]. Welcome to the top 5 blog posts in September!

Customer Service 36

Customer Service Virtual Agent B2C Employee engagement 36

RichCall

SEPTEMBER 13, 2017

Blake Morgan , Customer Experience Futurist and the host of the Modern Customer Podcast. Donna Peeples , Customer Experience Strategist. Bruce Temkin , a customer experience transformist. The main way it will improve customer experience is through proactive customer service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64