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Improving customer experience with a virtual agent

Talkdesk

From a recent study in Harvard Business Review , “The cost of a do-it-yourself transaction is measured in pennies, while the average cost of a live service interaction (phone, e-mail, or webchat) is more than $7 for a B2C company and more than $13 for a B2B company.”

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Forging Connections in the Cloud: How SaaS Companies Can Leverage AI to Deliver a Superb Customer Experience

Netomi

B2B and B2C customers expect quick resolutions to their issues and if their expectations are not met, they are quick to churn to a competitor. Keeping customers happy has never been more important, or harder, which is why increasingly, SaaS companies are leveraging AI-powered virtual agents to automate repetitive interactions.

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Amplify Customer Experience in Retail with Conversational AI

Lumoa

Another great idea to explore is offering a digital sales agent that is voice-enabled. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction. Additional tips include showing a human avatar next to the virtual agent to give the impression they are speaking with a real person.

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Top 5 Posts in September

Contact Center Pipeline

Welcome to the top 5 blog posts in September! As the start of October will ring in Customer Service Week, it is only fitting that our top post this month is another annual favorite from Susan, bringing you 10 top Customer Service Week inspiration posts full of ways to recognize and show your appreciation for […].

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

With IoT, presenting a single view of the data becomes easier whether you are a B2B or B2C company. company, has implemented a Cisco-powered service to supplement branch office staff with virtual agents who can conduct face-to-face video consultations. Darren Prine. I’ve seen several big wins in the banking industry.