What is CSAT? Customer Satisfaction Score Definition & Measurement
Nicereply
NOVEMBER 27, 2023
The Customer Satisfaction Score, often called CSAT, is a crucial tool for measuring how happy customers are with a product, service, or their experience with a company. Generally, CSAT is determined using short surveys with one or more questions. Step-by-Step Guide to Setting Up a CSAT Survey 1. How is CSAT Measured?
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