ShepHyken

JANUARY 18, 2021

Each week I read a number of customer service and customer experience articles from various resources. 21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. by Tracey Ruff.

Customer Service 316

Customer Service B2B Journey mapping Chatbots 316

ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Customer Service 175

Customer Service Advertising B2C Big data 175

ShepHyken

JANUARY 13, 2020

Each week I read a number of customer service and customer experience articles from various resources. What Does it Take to Lose a Customer? CMSWire) Customer experience. To start with, consider that some type of automation (AI, chatbots, etc.) Here are my top five picks from last week.

Customer Service 234

Customer Service Journey mapping B2C B2B 234

SmartKarrot

MAY 6, 2022

The only workaround solution for this situation is using customer journey mapping. Don’t know about customer journey mapping? This blog will answer all your questions about customer journey mapping. We will define it and will also answer the 10 FAQs about customer journey mapping.

Journey mapping 10

Journey mapping B2B B2C Healthcare 10

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

delighted

OCTOBER 28, 2022

Offering a highly targeted customer experience is much easier when you create buyer personas that reflect your target customers. Your buyer personas can help you identify the expectations of your target markets and the key strategy to focus on to improve marketing, sales, and overall customer experience.

Best practices 52

Best practices B2C B2B Journey mapping 52

Comm100

OCTOBER 16, 2018

Why amazing customer experiences matter. By 2020, customer experience (CX) will overtake price as a key product differentiator. Regardless of how a customer chooses to contact you, expectations of consistent and personalized interactions across every channel — phone, email, social, website, or live chat — don’t change.

Personalization 53

Personalization Customer Experience Journey mapping Chatbots 53