Quality Contact Solutions

MARCH 6, 2020

Marketing Channels. Knowing your audience can help identify the best marketing channel to use which could be email, chat, text, or phone. For both the B2B appointment setting team and for the team who will close the sales. Call us to learn more at 866.963.2889. This is where knowing your audience is critical.

B2B 69

B2B Scripts B2C Construction 69

Quality Contact Solutions

JUNE 15, 2021

Explained that the program’s goal was 1 (SPH) sale per hour and told me where I was in comparison to that goal. Tina has over 25 years of call center experience with both inbound and outbound B2B and B2C programs. I did not change a thing because I had no idea what my supervisor just told me.

Telemarketing 52

Telemarketing outsourcing B2C Coaching 52

Quality Contact Solutions

DECEMBER 16, 2020

A good QA department is just not focused on the individual they are listening to and listening to see what is resonating with the target market. Heck, do you have the correct market targeted? Call to Action. Supervisor, Quality Assurance, Program Management, Account Management, and also as a Call Center Manager.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

SEPTEMBER 29, 2021

There are proven models already established that will support anything from account management to a dedicated sales team. Advantages of Working with a BPO There are many advantages of outsourcing to a BPO. A company specializing in BPO often has the solutions to any of your needs regarding reducing your labor costs. Learn More.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Call Center Technical Support 98

Quality Contact Solutions

DECEMBER 31, 1969

If you have a complicated sales campaign or need an agent with highly technical skills, as just two examples, you will need agents that are highly qualified in those areas. We’ve talked about quality, and in some areas, call centers may be in a saturated market and need to pay higher to attract and retain employees.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

Quality Contact Solutions

DECEMBER 16, 2020

A good QA department is just not focused on the individual they are listening to and listening to see what is resonating with the target market. Heck, do you have the correct market targeted? Call to Action. Supervisor, Quality Assurance, Program Management, Account Management, and also as a Call Center Manager.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52