B2C, Big data and Coaching - Customer Contact Central

Customer Experience Challenges According to 15 CX Experts

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Many organizations are currently enamoured with the promise of technology and big data. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience

Customer Experience Customer centricity Education Consulting

Ready To Eliminate Recontacts? Stop Asking This Question.

Tethr

DECEMBER 7, 2020

Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually. Targeted coaching intervention. Results: Downstream Issues. Finally, we have downstream issues.

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Coaching Banking Customer effort Wireless

Customer Contact Central

Customer Experience Challenges According to 15 CX Experts

Ready To Eliminate Recontacts? Stop Asking This Question.

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