Monet Software
NOVEMBER 11, 2020
That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it.
Fonolo
SEPTEMBER 28, 2021
They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Pay close attention to how the candidate handles the conversation. Pay close attention to how the candidate handles the conversation. In every industry, managers are the backbone of their workplace.
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3CLogic
NOVEMBER 10, 2021
Consider the additional effect on employee morale, the ongoing loss in intellectual property, and the long-term implications for the customer experience — the costs can grow far beyond immediate operational expenses. Consider how you can encourage collaboration and implement team-building exercises that help foster a sense of community.
aircall
DECEMBER 13, 2018
Setting customer support strategy is an exercise in prioritization. There are many valid objectives a team can pursue, but there is a finite amount of time, money, and attention available for allocation. Select responses are quoted verbatim and featured using green block-quotes throughout this post. Objectives & Obstacles.
SharpenCX
FEBRUARY 25, 2020
Whether it’s exercise, drinking more coffee, watching Netflix during our lunch break, we all have our efforts to decrease our stress. And, this hurts you, team morale, and your customers. Maybe you wanted to check on your Service Level, but caught a glimpse of Average Handle Time. Hmm, both are looking kind of low.
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