Average Handle Time Exercises First call resolution Morale 
3CLogic
NOVEMBER 10, 2021
Consider the additional effect on employee morale, the ongoing loss in intellectual property, and the long-term implications for the customer experience — the costs can grow far beyond immediate operational expenses. So how can you ensure you maintain or improve first call resolution rates? Not convinced?
Fonolo
SEPTEMBER 28, 2021
They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Have a situation in mind and act as if you were the customer on a phone call with the candidate. Pay close attention to how the candidate handles the conversation.
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